We at Otabazaar work hard to provide the best quality products. If you face any issues with the Received product, please reach out to us within 5 days of receiving the order. We entertain a request for a return and refund only for the below-mentioned cases:-
1. Product received is broken, damaged.
2. The product does not match the specification as specified during the placement of the order.
In case of a return, shipping, marketing, operational and damage deductions can be done before refund.
Order cancellation is valid until we dispatch the products ordered. We do not entertain cancellation requests after the product is being shipped or dispatched through our courier partner.
Please write a mail on [email protected] with your Order ID and phone number.
More information about our Return and Refund Policy
What the user is required to do: The user can initiate a return within 5 days from the date of delivery of the product, once our courier partner will collect the returned product user will receive the full refund. For prepaid order user will receive a refund amount directly to their paid payment method and for cash, on delivery orders, users will receive an email with a payment gateway link from their user can fill in their bank details in which user want a refund.
Under what circumstances we offer returns and refunds: We are accepting refund under the following circumstances (a) The product received is broken, damaged (b) The product does not match the specification as specified during the placement of the order.
The timeframe in which you accept returns: We are offering a complete refund within 5 days of receiving the order.
When your user can expect a refund: Once our courier partner will collect the returned product user will receive the full refund within 3 to 4 working days.
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