Grievance Redressal
At Otabazaar, customer satisfaction is our priority. If you have any complaints, concerns, or grievances regarding our products, services, or policies, we are here to help.
- How to Raise a Complaint
Customers may raise a grievance by contacting us through:
Email: contact@otabazaar.com
Website: www.otabazaar.com
WhatsApp: +918235853417
Please provide the following details for faster resolution:
- Order ID
- Registered Name
- Contact Number
- Description of the issue
- Supporting images (if applicable)
- Grievance Officer Details
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:
Name: Avinash Kumar
Email: contact@otabazaar.com
Designation: Grievance Officer
Address: OTABAZAAR DIGITAL SERVICES PRIVATE LIMITED, H NO 20, ADIL NAGAR, KALYANPUR VIKAS NAGAR, LUCKNOW, Uttar Pradesh, India, 226022
- Resolution Timeline
- We will acknowledge receipt of your grievance within 48+ hours of receiving it.
- We aim to resolve the complaint within 7–15 business days, depending on the nature of the issue.
- Escalation
If you are not satisfied with the resolution provided, you may seek remedies available under applicable laws in India.
Otabazaar is committed to resolving customer concerns in a fair, transparent, and timely manner.
For and on behalf of Otabazaar
Otabazaar Team
Email: contact@otabazaar.com
Website: www.otabazaar.com