Grievance Redressal

At Otabazaar, customer satisfaction is our top priority. If you have any complaints, concerns, or grievances regarding our products, services, orders, or policies, we are here to assist you promptly and fairly.

How to Raise a Complaint

Customers may raise a grievance through any of the following channels:

For faster resolution, please provide the following details:

  • Order ID

  • Registered Name

  • Contact Number

  • Description of the issue

  • Supporting images or documents (if applicable)

Grievance Officer Details

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Grievance Officer

Registered Office Address

OTABAZAAR DIGITAL SERVICES PRIVATE LIMITED
H No 20, Adil Nagar,
Kalyanpur Vikas Nagar,
Lucknow, Uttar Pradesh – 226022
India

Resolution Timeline

  • We will acknowledge receipt of your grievance within 48 hours of receiving it.

  • We aim to resolve complaints within 7–15 business days, depending on the nature and complexity of the issue.

Escalation

If you are not satisfied with the resolution provided, you may seek remedies available under applicable laws in India.

Otabazaar is committed to resolving customer concerns in a fair, transparent, and timely manner.

Contact Us

Otabazaar